Your Privacy Matters

Privacy Policy

Masah Electric is committed to protecting your privacy and personal information.

Last Updated: January 2025

This Privacy Policy describes how Masah Electric ("we," "us," or "our") collects, uses, and protects your personal information when you use our electrical services or visit our website at masahelectric.com.

Information We Collect

Personal Information

When you contact us for electrical services, we may collect:

  • Name and contact information (phone number, email address, mailing address)
  • Service location address
  • Property details relevant to electrical services
  • Payment and billing information
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device information and operating system

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our electrical services
  • Schedule appointments and dispatch technicians
  • Process payments and send invoices
  • Communicate with you about your service requests, appointments, and follow-ups
  • Send service reminders, safety notices, and maintenance recommendations
  • Respond to your questions and provide customer support
  • Improve our website and service offerings
  • Comply with legal obligations and protect our legal rights

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We may share information with third-party service providers who help us operate our business (e.g., payment processors, scheduling software, accounting services).

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect the safety and rights of our business, employees, or customers.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure storage of physical and digital records
  • Encryption of sensitive data during transmission
  • Limited access to personal information by authorized personnel only
  • Regular security assessments and updates

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Object: Object to certain processing of your personal information

To exercise these rights, please contact us at [email protected] or call (510) 415-1632.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Analyze website traffic and usage patterns

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements
  • Maintain records for warranty and safety purposes

When personal information is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Masah Electric

Orange County, California

Email:

[email protected]

Phone:

(510) 415-1632

Website:

masahelectric.com